In this digital age, schools depend heavily on technology to provide students with quality education. Relying on technology can lead to technical issues that can greatly impact a student's learning experience.
As a school principal, it is important to ensure that everything runs smoothly, and that the system is always up and running.
Here’s a list of ten common problems, complaints, and just downright failures in service we hear of all the time…and I’ll show you how to eliminate them in your school.
- When you call your IT company, your message goes to voicemail, and you’re stuck waiting hours (or even days) for a call back, so your problem gets resolved.
- You often must reach out multiple times to get a problem resolved and you need to check back to see what the status is and get a timeframe.
- Your IT company doesn’t proactively monitor, patch, and update your computer network's critical security settings daily (or at least weekly) leaving your entire school vulnerable to attacks.
- Your IT company doesn’t offer proof that they are backing up ALL your data, laptops, and devices.
- Your IT company doesn’t meet with you regularly (at least once a quarter) to report what they've been doing, review projects and offer new ways to improve your network's performance instead of waiting until you have a problem to make recommendations.
- Your IT company doesn’t provide detailed invoices that clearly explain what you are paying for.
- Your IT company doesn’t explain what they are doing and answer your questions in terms that you can understand, NOT in "geek speak" and they don’t routinely ask if there's anything else they can help with, no matter how small.
- Your IT company doesn’t proactively discuss cybersecurity with you or make recommendations for protecting your network from ransomware and offer training videos for your faculty and staff, so they don't fall victim to a scam.
- Your IT company hasn’t provided you complete network documentation, and they hold the "keys to the kingdom" refusing to give you admin passwords so you're totally helpless if something goes wrong and you can't get a hold of them.
- Techs arrive late and dressed like they just got out of bed, and you cringe every time you need to make that call because they’ll make you feel dumb or like they are ‘doing you a favor’ even though you’re paying them!
If you’re tolerating any of these common problems, know that you don’t have to! You could be paying for substandard support and worse, not be keeping your schools protected.
This could jeopardize your data and your network's security and cost you thousands in ransomware because you are spending time dealing with problems that shouldn't exist.
If that's the case, then it's time you see what else is out there and make sure you're getting what you pay for. IT for Education is a trusted IT Managed Service and Support exclusively for K-12 Schools specialized in implementing technology that provides educators and students with a more dynamic, engaged, and productive learning environment in Florida. To schedule a free 30-minute discovery call to see how we can get rid of your tech issues, go to https://www.itforedu.com/schedule/ or call us at 305-403-7582.
