7 Signs It’s Time To Replace Your IT Provider

When it comes to IT support, many school administrators assume that "good enough" is all they need. But what if your IT provider is actually putting your school at risk with slow responses, poor communication, or a lack of proactive solutions?

The truth is, you might not realize how bad your IT support is until you experience what great IT service looks like. If any of the following signs sound familiar, it may be time to look for a new IT provider.

  1. You Can’t Reach Them During Emergencies

In the middle of a network meltdown or a cybersecurity breach, waiting on hold or leaving a voicemail isn't an option. Your IT provider should be available to answer calls live or return them within 30 minutes during emergencies.

If your provider is nowhere to be found when you need them the most, that's a major red flag.

  1. They Don’t Monitor Your Network Proactively

Your IT provider should be the one notifying you of issues, not the other way around. Proactive monitoring means they’re continuously tracking your systems for potential downtime, breaches, and inefficiencies and bringing solutions to you before problems arise.

If you’re constantly discovering issues they’ve missed, it’s time to consider a new partner.

  1. Cybersecurity Isn’t Their Priority

“Cybersecurity” isn't just a buzzword; it's a critical part of modern IT. If your provider hasn't implemented a comprehensive cybersecurity plan that includes ransomware protection, data backup, and security awareness training, they’re leaving your school vulnerable to threats.

A great IT provider is always looking for new ways to protect you from the latest cyber threats. If cybersecurity isn’t their priority, it's time to rethink your IT partnership.

  1. Their Support Is Inconsistent and Hard to Use

Is your IT support team responsive for both emergency and non-emergency issues? Do they have a clear, customer-friendly system in place to track and prioritize requests?

If your team is frustrated by long waits, unresolved problems, or difficult-to-use processes, you’re working with an IT provider who’s not putting your needs first.

  1. They Don’t Provide Clear Invoices

You should always know exactly what you’re paying for. If you’re receiving vague invoices or being charged extra for every little service, that’s a problem. Transparency about costs is a hallmark of a great IT provider, and you deserve to understand where your money is going.

  1. They’re Not Testing Backups Regularly

Backing up your school’s data is critical – but it’s not enough to just make backups. If your IT provider isn’t regularly testing those backups to ensure they can be restored successfully, you’re in for a nasty surprise when disaster strikes.

If they aren’t taking your backups seriously, it's time to find a provider who will.

  1. Projects Are Always Late and Over Budget

Does every IT project come with unexpected delays, hidden costs, and a lack of communication? A great IT provider delivers projects on time and within budget. If things do go off-track, they keep you informed and involved throughout the process.

If you find yourself constantly chasing updates and dealing with budget overruns, it’s time to look for a new IT partner.

Stop Settling for Subpar IT Support

Poor IT support is more than just an inconvenience – it’s a serious risk to your school’s operations and data security. If any of the above red flags sound familiar, it’s time to see what great IT service really looks like.

Start with a FREE Dark Web Scan. We’ll evaluate your current IT setup, identify vulnerabilities, and leave you with actionable steps to improve your technology and security.

Click here to book your FREE Dark Web Scan now or call us at 305-403-7582. Let us take the stress out of your IT, so you can focus on providing a great education to your students.